BEFORE YOU BOOK
Terms, bookings and cancellations
Last updated: 1 October 2026. The Hall Farm Gym offers private gym sessions through WrayFitness. For help with these terms or a booking, contact wrayfitness04@gmail.com.
Private gym sessions
A booking reserves the gym for the selected time. The session length, price, available times and capacity are shown in the booking system. Everyone attending must complete any required registration, health questionnaire and gym terms before training. Do not exceed the number of people booked or the gym's maximum capacity.
Memberships
Solo is for one named member; Duo is for two named members and Trio is for three. Duo and Trio members can train together during the same private session. A booking uses one of the membership's monthly gym sessions, not one session per person. All membership bookings remain subject to availability and gym capacity. Your selected plan's current price, session allowance and recurring billing terms are displayed before you pay.
To change or cancel a subscription, use the Manage payments option in My Account or contact us. The payment portal shows your billing arrangements and effective date. Cancelling a subscription does not by itself cancel any existing gym bookings.
Guests and PAYG
PAYG sessions and any permitted £5 guest add-on are charged at checkout. An additional guest must be registered and must complete their required gym information before attending. Where guest charges or member allowances apply, the booking screen will show them before payment.
Cancelling a gym booking
Cancel through My Account. Under the current booking system, cancelling at least 12 hours before the session returns the member booking credit or refunds an eligible PAYG payment and any refundable paid guest fee. Cancelling within 12 hours normally does not return the credit or fee. The booking system's applicable cancellation window governs if the published setting changes. Contact us if a cancellation fails or you think a refund is due.
If we cancel your session or cannot provide the booked service, contact us so we can arrange an appropriate replacement or refund. Nothing in these terms removes your statutory consumer rights, including any applicable rights concerning faulty services or distance purchases.
Health, conduct and responsibility
Use equipment safely and within your ability, respect the facility and follow any posted gym instructions. If your health answers indicate that a review is needed, do not train until you have been cleared. Report damaged equipment and any accident promptly. These terms do not exclude liability that cannot lawfully be excluded.
Contact
Email wrayfitness04@gmail.com or call 07376 246998 if anything is unclear before you pay.